All purchases through our site or other transactions for the sale of goods, or services formed through the Website, by phone, or resulting from visits made by you, are governed by this Shipping & Returns section and our Terms and Conditions of Sale, which are hereby incorporated into our Terms of Use.
Additional terms and conditions may also apply to specific portions, services, or features of the Website.
Any orders that you wish to cancel must be canceled before the shipment leaves our facility.
Shipping and handling charges are non-refundable.
For items such as event tickets where there are no shipments, please see our Event Ticket section below.
By placing your order, you agree to the best of your knowledge that you are aware of the product and/or service you are purchasing, and that it is not being done in/with error, or without your consent.
Five Stones Vineyards fully guarantees quality products and service. Your satisfaction is our first priority. We will replace any bottle of wine that is damaged or flawed that was purchased directly from our winery (by phone or in person) or www.5stonesvineyards.com. If you feel you have opened an unsatisfactory bottle, please save the contents, and call us at 074-703-0400 or email us at info@5svy.com.
If the original shipment was damaged or flawed, you will receive a replacement order for the damaged or flawed items. A refund for your order will not be issued.
We cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are unable to replace wine or issue a refund that was damaged due to adverse weather conditions during shipment.
Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check the shipping destination weather conditions before placing your order and select a later ship date if necessary.
Wines purchased through retailers must be returned to them.
Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature left for the delivery companies cannot be accepted as a replacement for an individual signing for the shipment. By placing your order, you represent to us that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old. When your wine is delivered, the person receiving delivery may be required to show identification.
We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.
Upon the third missed delivery attempt, orders will be held for up to five (5) business days and if not picked up, your shipment will be returned to our warehouse. To claim wine at a Yekavim logistic warehouse location, identification with the name of the recipient and tracking number must be shown. Federal law prohibits change of delivery address during transit and the order must be returned to the sender for re-shipment. Additional shipping charges may apply.
The Winery may offer the User a promotional coupon, redeemable within a specified timeframe at the Winery’s discretion. The coupon may be applicable to a select group of products and not to all items on the Website. Coupons are personal and non-transferable. Additionally, only one coupon may be used per transaction.
During the ordering process, the User must select a delivery address from the Website’s “Delivery Zones” list. Delivery of products purchased on the Website is available only to addresses within the distribution area, provided there are no technical, security, or other obstacles to product delivery.
If the order is placed before 14:00 on a business day, it will be processed within five business days. Orders placed after 14:00 will be processed on the next business day.
Delivery to the specified shipping address incurs a fee, which is charged at the time of order placement. For orders made in installments, shipping fees may be included in the first payment. The User acknowledges that product delivery will be conducted by a courier company of the Winery’s choosing, with fees displayed during the order process and collected at the time of purchase.
Delivery times may vary, and the User acknowledges that the Winery is not responsible for delays caused by the courier. Users acknowledge that:
Orders can be placed via the website or phone and then picked up at the winery offices or at our warehouse . Your order is ready for pickup during our regular business hours and once you have received your order confirmation. Upon arrival to the winery, you will be asked to sign a release that acknowledges you have taken the wine into your possession.
Five Stones Vineyards fully guarantees any wine purchased directly from our winery or www.5stonesvineyards.com. If you feel you have opened an unsatisfactory bottle, please save the contents, and contact us. We will be happy to replace or exchange it at no additional cost to you.
Any orders that you wish to cancel must be canceled before the shipment leaves our facility.
We will replace any bottle of olive oil that is damaged or flawed that was purchased from us directly. We are unable to accept a return of olive oil that was damaged due to adverse weather conditions during shipment, or that was ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check the shipping destination weather conditions before placing your order and select a later ship date if necessary.
If the original shipment was damaged or flawed, you will receive a replacement order for the damaged or flawed items. A refund for your order will not be issued.
Olive oil that is shipped separately from wine does not require an adult signature for delivery. Because olive oil is susceptible to damage from extreme temperatures, we recommend shipping to a business address when possible. If not possible, please arrange for the package to brought inside promptly after delivery.
Wine matures so well with age, we want to make sure you’re just as mature.
